SakeSale (in Chinese 清酒匯, hereinafter referred to as "we") is committed to providing customers with a diverse range of Japanese sake. Our inventory in Hong Kong may not always meet the demands of the extensive community of sake enthusiasts and food lovers. In light of this, we offer pre-order services to our customers. Please carefully read and review the following pre-order terms and conditions before submitting a pre-order.
Pre-Order Information
1.1 The products listed on the pre-order page are items that are currently out of stock in our Hong Kong warehouse. Some of these products are yet to be released and will be available in the coming months or next quarter.
1.2 Pre-order items are not ready for immediate shipment and require a certain waiting period. The estimated shipping dates provided on the product pages are for reference only. We will make every effort to arrange the shipment of pre-ordered items as schedule. However, we cannot be held liable for any losses or compensations in the event of delays beyond the estimated arrival time.
Pre-Order Process
2.1 To access the available pre-order items, please visit the "Pre-Order Sales" page located in the top menu on our homepage.
2.2 When pre-ordering a product, carefully review the product description, price, and expected shipping date to ensure a clear understanding of the item's characteristics and the anticipated waiting time.
2.3 Select the desired pre-order item, add it to your shopping cart, and complete the full payment.
2.4 During the checkout process, please provide accurate contact information to ensure that we can notify you of any important updates regarding your pre-order.
Shipment of Pre-Order Items
3.1 The expected shipping date for pre-order items will be clearly indicated on the product page. Please note that the expected shipping date may be subject to changes due to adjustments by suppliers/logistics companies or other unforeseen circumstances.
3.2 In the event of any changes to the expected shipping date of pre-order items, we will make every effort to notify you in advance. Please closely monitor the contact information you provided to ensure timely receipt of our notifications.
Cancellation and Refunds for Pre-Order Items:
4.1 In general, pre-order items cannot be unilaterally canceled once the order is confirmed.
4.2 If unforeseen circumstances arise that prevent the delivery of the pre-ordered item by the supplier or other unpredictable factors, we will communicate with you as soon as possible to discuss possible solutions.
4.3 If, ultimately, the pre-order item is canceled due to the aforementioned unforeseen factors, we will promptly contact you to arrange a refund. No additional compensation will be provided for order cancellations.
Insufficient Availability of Pre-Order Items
5.1 Pre-order items will be shipped based on the sequence of order in which they were received. Please note that due to limited availability, we cannot guarantee that all pre-orders will be fulfilled.
5.2 In the event of insufficient availability of pre-order items, we will contact you as soon as possible to provide alternative solutions, such as waiting for restocking or issuing a refund.
5.3 We are not liable for any additional compensation in the event of order cancellations due to insufficient availability of pre-order items.
Other Important Information
6.1 We reserve the right to modify the pre-order terms and conditions without prior notice. Please review the latest version of the pre-order terms and conditions before proceeding with any pre-order transactions.
If you have any questions or need further assistance regarding the pre-order terms and conditions, please feel free to contact our customer service team.
Last updated: 15/02/2023
