Thank you for using SakeSale website (in Chinese: 清酒匯, referred to as "we" hereafter). We value your shopping experience greatly. Please read our return and exchange policy carefully, as the use of our website signifies your agreement to comply with this policy in special circumstances.
Return and Exchange Request Conditions
1.1 Please note that return and exchange requests are only applicable in the following cases:
(i) The received goods differ from the products listed in the online order.
(ii) The received goods are severely damaged and cannot be used properly.
(iii) The goods are damaged, destroyed or loss during transportation.
Return and Exchange Policy
2.1 If you encounter any of the above-mentioned situations with the received goods, you can contact our customer service within one business day of receiving the goods to apply for an exchange.
2.2 When applying for an exchange, please provide a clear description of the issue and relevant photos to help us better understand your situation.
2.3 The exchange of goods will be adjusted based on stock availability. If we are unable to provide the exact same product, we will contact you to discuss alternative solutions.
2.4 If we are unable to provide the exact same product and reach a consensus on alternative solutions, we will initiate the return process.
2.5 Returned or exchanged goods must be in their original condition, unopened, and unused, with complete original packaging and all accessories included.
2.6 We reserve the right to reject return and exchange requests due to customer-related reasons (e.g., incorrect selection during online purchase, improper use of goods, etc.).
2.7 We will make every effort to process your return and exchange request within five business days after receiving it. The specific processing time may vary depending on the region and individual circumstances.
Other Important Notes
3.1 The return and exchange policy only applies to products purchased on this website.
3.2 We reserve the right to change the return and exchange policy without prior notice. Please carefully read the latest version of the policy on the website before making a purchase. In case of any disputes, we retain the final decision-making authority.
3.3 Cancellations for purchase-on-demand items must be made within 24 hours after the order confirmation. For cancellations made after this deadline, we will deduct a 20% administrative fee from the refund."
Last Updated: 09/12/2023
